Ms Kay Nalla
Ms Kay Nalla is an Associate Trainer with Skills Explorer Training Singapore. She is ACTA trained, holds a Diploma in Aesthetics, Travel and Ticketing, LCCI in Marketing from Thames and possesses a Certificate for Personal Grooming. She was also awarded a Super host Certificate from The Singapore Tourism Board. Having the gift to connect and communicate with people from all walks of life, she embarked on her career in the hospitality arena and has not looked back.
Kay has dedicated 18 years of her life training staffs and colleagues on Conversational Malay, “Customer Service with your heart” and frontline etiquette while performing her managerial duties in the sales and marketing field. Her love and passion to interact with people propelled her to work in various hotels, The Singapore Changi Airport and well established spas like Clarins, Haach and Bonafides.
In addition to her specialized skill in customer service and frontline etiquette, Kay also holds talks and conducts workshops for government bodies, country clubs, hospitals, banks. schools and other sectors. Her array of topics is focused on health, wellness, personal grooming and development.
Kay has also been invited to be a judge for various beauty contests in NUS, SMU and NTU.
Kay has received positive reviews and testimonials on her talks and training programme for sharing her widely acquired expertise and knowledge.