How to Give and Receive Feedback with Purpose, Grace and Dignity

Target Audience
– Division 2 & 3 Officers or Executive, Junior Executive & Support Staff.

Course Objectives
At the end of the programme, you would be able to:
– learn simple techniques to give feedback with purpose
– practice how to receive feedback with grace and dignity
– gain knowledge on how to overcome defensiveness

Course Duration
1 day (8 hours), 9:00am – 5:00pm.

_____________________________________________________________
Course Content
The workshop will emphasize practicing the skills taught using interactive sessions like role plays.

  1. What is feedback?
  2. Why is it important to give and receive feedback?
  3. Developing clear sight and Recognising blind spots.
  4. Types of feedback.
  5. Giving Feedback with Purpose
  6. Receiving Feedback with Grace and Dignity
  7. Reflection
  8. Decision Time

Training Methodology
Highly interactive, activity-based training with discussion sessions, lectures and role plays where participants will get a chance to practice in a low stress peer environment new skills they can use to make presentations.