Writing For Effective Communication
Workshop Leader: Ms Audrey Lai
Target Audience
– Suitable for officers who need to communicate frequently with colleagues, internal and external customers
– Executive Level, Division 1 and 2 Public Officers
– Suitable for those who need to craft business documents frequently so as to make a positive impression on the recipient.
Course Objectives
In the course of our work, we need to use words, phrases, clauses and sentence structures to express our meaning. This workshop is designed for public officers to equip them with the required communication skills, specifically on writing emails, sentence structures and grammar. It will help participants to express ideas simply and tactfully, avoiding redundancies and common grammar errors.
Course Duration
2 Days (16 hours), 9:00am – 5:00pm daily.
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Learning Outcome
- Use the writing process to prepare the text
- Present information a reader-centric manner
- Write clear and concise correspondence to project a professional image
- Write in an appropriate tone to convey meaning
- Apply grammar fundamentals to correct common mistakes
Course Outline
Setting up the writing process
Using a reader-centric approach
- Reader analysis
- Subject line
Organising contents with paragraphs, listing, tables and sub-headings
Adapting different writing plans for different situations: positive and negative
Using correct language and appropriate tone
- Formal and informal style
- Plain English for clear communication
- Concise messages
- Parallel structures
- Positive words for rapport building and empathy
- Active and passive voice
Proofreading for correct grammar
- Nouns and pronouns
- Verb forms and tenses
- Subject-verb agreement
- Modifiers
- Spelling
- Punctuation
