Writing For Effective Communication

Workshop Leader: Ms Audrey Lai

Target Audience
– Suitable for officers who need to communicate frequently with colleagues, internal and external customers
– Executive Level, Division 1 and 2 Public Officers
–  Suitable for those who need to craft business documents frequently so as to make a positive impression on the recipient.

Course Objectives

In the course of our work, we need to use words, phrases, clauses and sentence structures to express our meaning. This workshop is designed for public officers to equip them with the required communication skills, specifically on writing emails, sentence structures and grammar.  It will help participants to express ideas simply and tactfully, avoiding redundancies and common grammar errors.

Course Duration
2 Days (16 hours), 9:00am – 5:00pm daily.


Learning Outcome

  • Use the writing process to prepare the text
  • Present information a reader-centric manner
  • Write clear and concise correspondence to project a professional image
  • Write in an appropriate tone to convey meaning
  • Apply grammar fundamentals to correct common mistakes

Course Outline

Setting up the writing process

Using a reader-centric approach

  • Reader analysis
  • Subject line

Organising contents with paragraphs, listing, tables and sub-headings

Adapting different writing plans for different situations: positive and negative

Using correct language and appropriate tone

  • Formal and informal style
  • Plain English for clear communication
  • Concise messages
  • Parallel structures
  • Positive words for rapport building and empathy
  • Active and passive voice

Proofreading for correct grammar

  • Nouns and pronouns
  • Verb forms and tenses
  • Subject-verb agreement
  • Modifiers
  • Spelling
  • Punctuation