HeART of Building Strong Interpersonal Relationships at Work

Target Audience
– Division 2 & 3 Officers or Executive, Junior Executive & Support Staff.
– Suitable for line managers or Team Leaders who need to empower self and motivate their staffs.

Course Objectives
At the end of this programme, you would be able to :
1. Understand self and motivate self to relate effectively with others.
2. Relate more effectively by understanding different communication and thinking styles.
3. Create a positive and inspiring working environment to empower self and others for maximum performance.
4. Develop high impact teams and increase performance.
5. Learn how to communicate effectively with others.
6. Appreciate differences and minimise tension in relationships.
7. Build rapport and deepen bonds with team members.
8. Use the Core Theory of Success to help create a positive, inspiring and motivating working environment.

Course Duration
2 days (16 hours), 9:00am – 5:00pm.

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Course Content
> INTRODUCTION – THE KEYS TO GREAT INTER-PERSONAL SKILLS
– Mindsets
– Managing Changes
– Understanding Personal Style
– See the BIG picture.

> INTRA-PERSONAL SKILLS –MANAGING YOURSELF

> INTER-PERSONAL SKILLS – RELATING WITH OTHERS
– Building Bridges With the People You Work With. (DISC)
– Motivating and empowering others for better performance
– Develop and sustain a high level of self-motivation and passion in others.
– Empathy: Build trust and rapport to have a positive influence on others.
– Communicating effectively to win hearts and minds.
– Attend to emotions of others – How to create that good feeling
– Giving feedback effectively
– Building positive emotional bank accounts.

> The 3 As of a positive work environment

> BUILDING A SUCCESSFUL TEAM
– Core Theory of Success and an effective team
– Effective Team Dynamics

> PERSONAL ACTION PLAN FOR SUCCESS

Training Methodology
This workshop will be conducted in small groups of participants using “proximity contagion” experiential learning methodology. Participants will be emotionally inspired and intellectually challenged through a series of interactive, engaging and fun activities. A balanced use of group interaction, individual exercises, case studies, role plays, presentations and mini lectures. Group participation, sharing and specific applications are emphasised. This session will help motivate the participants to discover useful and practical skills which they can apply right away.